Choosing the Right Repair Company

Appliance repairs can be a challenging and complex process that requires a certain set of skills and expertise. There are many that are willing and able to do the hard work of getting your appliance back into working condition for you. However, you will find that different appliance repair companies offer different things. Before you choose an appliance repair company to repair your appliances, there are some things you should look for, and some things to look out for when deciding.

Woman wearing white shirt sitting at landry room by the washing machine and calling for appliance repair service

You have choices when it comes to appliance repair companies

Here are some things to consider before you hire an appliance repair company:

  • Research the potential hires education experience. Many companies advertise that they have a significant amount of time in business as their experience level. Consider that time in business doesn’t always equate to being properly trained. Appliances are made differently today than they were several years ago.  A company with thirty years of experience may not be ready to fix your new appliance if they are not up to date with the latest technology and being trained on it properly.  A company with well trained, accredited technicians will be happy to tell you all about the training and certification their employees have.
  • Find out if the appliance repair company is factory authorized. Besides being an issue of safety, being factory authorized means that the professional coming to your house has gone through a background check and has been trained by a certified trainer on the appliance they are repairing. Again, companies that are factory authorized will gladly discuss this aspect of the company, so just ask about it.  PDQ Repair is factory authorized on virtually every name brand out there.  To see a list of the brands that we service, visit our brand’s page.
  • Inquire about costs. Expect to pay up to $125 for a typical service call. You are hiring a professional technician to come to your house to look at your appliances with a professional eye. They deserve to be paid for their professional time and expertise. You are paying them for knowledge you don’t have.
  • Don’t get caught up in “special offers” where the company claims they will not charge you a service call fee. Most appliance repair companies (really, any repair company) will charge for service visits. Marketing offers that make you think you’re getting into a no-risk situation usually add that cost in later, causing you to pay more for the repair in the end.
  • Don’t decide on price alone. Don’t just go with the cheapest company, because you never know why they chose or need to be the lowest price. Of course, that doesn’t mean you have to pay the highest price in order to get quality work, either. Instead, ask good questions.  You are trying to find the best overall combination of knowledge, experience, and price.

When your appliances break down, you do not have to panic. The fix may be easy or it may take some time, but when you find a trusted appliance repair company, you can feel better knowing your appliances are in good hands.

Book an appliance repair appointment online or give PDQ Repair a call now and we’d be happy to answer your questions.

How to Find Product Manuals and Documentation

Just about every appliance or gadget ever made comes with a manual. Owner’s manual’s are the key to providing help when you have a question. Most often, they can be answered from a quick glance at the manual. That is, assuming you kept it. Whether or not your a connoisseur of saving important files, or you’re the professional “round filer”, being able to find information quickly is a top concern. That’s one of the reasons why digital files are great, especially if they are searchable.


Digital files are great, especially if they are searchable.

Store Manuals on the Cloud

Maybe you’re lucky enough to be one of the people who get their manual in an electronic format upfront. If so, then a great way to save them is to a program such as Evernote, Google Drive, or iCloud. Even if you received a physical copy, save your digital copies in a specific folder online. It is a smart place to store your electronic manuals so that you can find them later.

Visit the Manufacturer Website

Most companies have a cache of documents going back years. You’ll need to know your model number. This is usually found on the appliance itself.

One fairly safe way to navigate different manufacturer websites is to click on links such as “Service or “Support” to get to the spot where you can find your product. Once there, simple put in your model number and there should be a downloadable manual available.

A few examples are below:

Search Google

In some cases, you can find the manual for a specific appliance from a quick Google search. There are a number of websites that do nothing but collect copies of manuals and docs. Not all websites are free to download a copy of your manual. So your first stop should always be with the manufacturer.

Do you have a question about your appliance? Give us a call at 360-719-4810 to schedule an appointment with one of our highly trained, qualified technicians.

Daylight Savings Time: Important Tasks Beyond Changing the Clock

Every year we switch our clocks forward or back for Daylight Savings Time. Do you know why? Perhaps you’re like many Americans who believe that daylight saving time was adopted to provide more time for farmers to work in the field. Would you be surprised to learn that this isn’t true?

The agriculture industry actually opposes daylight saving time as their schedule is dictated by the sun and not by the clock. The origins of daylight saving time goes back to over 100 years ago. It was first adopted by Germany in 1916 in order to conserve electricity during wartime. The US adopted daylight savings time in 1918 for similar reasons.

Today, the biggest proponents of daylight saving time have been urban retail business. According to Michael Downing, a lecturer at Tufts University and author of the book “Spring Forward: The Annual Madness of Daylight Saving Time, “the principal supporter of daylight saving in the United States has been the Chamber of Commerce on behalf of small business and retailers. The Chamber understood that if you give workers more sunlight at the end of the day they’ll stop and shop on their way home.”

Make the Most out of Daylight Saving Time

While only 25% of the world actually uses daylight saving time, that doesn’t mean we still can’t make the most out of it. Periodic appliance cleaning is important to maintain your appliances, keep them running at their best performance and to ensure the safety of your home. Here are some ways you can use daylight saving time to your advantage:

  • Change Your Appliance Filters: Some filters need changing more often than others, but you’ll definitely want to check any appliances that filter air or water. Here are some systems to check: 
    • Furnace and air conditioning air filters 
    • Vacuum cleaners 
    • Refrigerator water filters 
    • Dishwasher filters 
    • Air purifiers and humidifiers
Fixing a kitchen extraction unit
  • Refrigerator coils/gaskets: Cleaning your refrigerator coils is one way to save some money. When the coils are dirty, they have to work hard which in turn makes your refrigerator less efficient. The same goes for cleaning and repairing the gaskets.
  • Deep Clean Washer and Dishwasher: If you’ve noticed a mildew smell in your appliances, using a cleaner tablet like Affresh for your dishwasher and washer not only kills bacteria but also removes residue that causes bacteria to grow. Make sure to check your manual to see what the manufacturer recommends.
  • Clean the dryer vents: We can’t stress this enough. It’s not just a matter of safety, but it also helps dry your clothes faster, keeps your dryer working efficiently and helps your dryer last longer.
  • Check the batteries: This is a great time to change the batteries in your smoke alarms and other devices. Make sure to test your smoke alarms once a year and replace them if they are over 10 years old, as recommended by The National Fire Protection Association.

Want to learn more about daylight saving time? Check out this link.  

PDQ Repair wants to hear from you. Let us know what you’ll be checking with the hashtag #PDQcares, or by leaving us a comment on Facebook.

Why You Need to Clean the Lint Filter Every Time

You’ve heard that you need to clean the dryer lint trap after every load, but is it true?

Why Do You Clean a Dryer Lint Filter?

The lint screen catches fibers that are agitated from clothing, towels and linens while they tumble around the dryer. The lint screen prevents them from obstructing the dryer hose which could lead to a host of problems, such as:

  • Higher Energy Bills. If the screen is clogged with a thick layer of lint, the dryer has to work harder to dry the clothes which in turns leads to higher energy bills. Cleaning the dryer lint from the screen allows more air to flow out into the exhaust vent and equally allow for efficient operation.
  • Longer Drying Times. Proper airflow is needed to dry your clothes in a single cycle. If you have to continually add time to each dry cycle because you’re clothes are still damp, it might be because your lint screen is clogged.
  • Risk of Fire. Clogged lint screen can lead to dryer fires. Dryers generate a lot of heat, and at high temperatures. And lint is highly flammable.
  • Replace or Repair Quicker. Any time you can help a machine work at it’s highest effieciency, the more you decrease overall wear and tear. This reduces the need for emergency repairs and helps the appliance last longer.

How Often Do You Clean a Lint Filter?

It’s true! You should clean the lint filter between every batch of clothes. A good habit is to remove lint from the screen either before or after every load. Some of the new dryers will even automatically remind you to check the lint filter before starting your next load. But if it doesn’t, using a dry erase marker works as a great reminder aid. Simply write yourself a note on the door or top of your dryer. Post-it’s work, too!

This note my sister left on the dryer for her roommates. from pics

How to Find Your Dryer Lint Trap

Some dryers have easily accessible lint screen such as just inside the door, while others might be harder to find. Checking your manual for location and proper techniques is always your best bet. However, here are some possible places you can check:

  • Just inside the door. Open the dryer door and peek inside. If the lint screen is located here, you might see a small raised handle or a screen in the shape of a shallow channel. You may be able to simply scoop lint out of the channel with your finger, or you can pull up on the handle to remove lint from the trap.
  • On the dryers back wall. Open the dryer door and look at the back wall for an oblong cutout with holes in it. Insert a finger and thumb into the holes and pull the lint trap from the wall. Squeeze the sides to open it and you can clean the lint out.
  • On the top of the dryer: This one should be easy to spot right near where the controls are located. You should see a handle you can pull on to removed the lint screen from it’s channel and remove the lint.

How to Clean Dryer Sheet Residue from a Lint Screen

Dryer sheets and fabric softeners can leave behind a gunky reside that you may need to remove from your lint screen. If you notice that your lint screen is in need of a gentle cleaning, soak it in hot water. You’ll want to make sure you use a little bit of dish washing soap that is designed to remove grease and oil. Gently scrub the screen with a soft brush, rinse and let air dry before reinserting it into the slot.

Why Hire a Professional Appliance Company?

Have you tried all the tips and tricks listed above and your clothes are still not drying properly? You might have a more serious issue. At PDQ Repair, our qualified experts would be more than happy to help you diagnose the problem. We’re upfront about our pricing so you know exactly what you’re getting. Call us today to schedule your appointment.

Should You Repair or Replace an Old Appliance?

There are a lot of factors one must consider when it comes to repairing an old appliance, which can make it difficult to answer these questions simply. Still, if you’re looking for an expert opinion on whether to repair or replace your old appliance, you’ve come to the right place.

How Old Is Your Appliance?

First, consider the age of your broken home appliance. One can consult an infographic like the one below from www.choicewarranty.com to see how your appliance stacks up to the average.

A sometimes recommended rule of thumb to follow is to apply the 50 percent rule. If your appliance is both greater than 50 percent through its life expectancy and the expense of the repair is greater than 50 percent of the price of a new appliance, you should purchase a new one rather than fix your old one.

But don’t let that be the only deciding factor or you may be prematurely condemning your appliance. Consider that a well-built appliance with few fancy controls might last much longer than its less durable, more high-tech counterparts.

Can You Find a New Unit to Match Your Other Appliances?

Many owners replace old appliances with new units because they want different features, such as a new color, or another size. Maybe you don’t want to move it to a new house or want to get rid of the machine for reasons unrelated to durability. If you are happy with your appliance, you might want to repair your broken home appliance now rather than replace your entire set of appliances.

Is Your Appliance Still Under Warranty?

If your appliance is still under warranty, deciding what to do with your appliance might become easier. When a warranty exists, you may be able to have your unit repaired or replaced at no cost.

Is Your Appliance Energy Efficient?

Many new appliances are more energy efficient than older models, and some are designed to be as “green” as possible. But that doesn’t mean that you should automatically replace them with a more energy efficient model. Some appliances (especially dryers) aren’t much more efficient than they were years ago; and even clothes washers and dishwashers, which have made environmental strides, won’t make a big difference in energy use if you do only a handful of loads a week.

In short, the repair-or-replace decision is not always easy. In fact, it’s often a balancing act. If you’re experiencing issues with any of your home appliances, call the experts at PDQ Repair, an exclusive factory service provider for many appliance manufacturers. Family owned and operated, PDQ Repair is your best choice for appliance repair.

’How

Use an inforgraphic to help you decide if repair or replacement is your best otpion. Be aware that published lifespans can be misleading. Don’t let this be your only deciding factor.


Image Courtesty of www.ChoiceHomeWarranty.com

Six Things My Dad Has Taught Me

No matter the subject when I need advice on something the first place I go is to my dad. Not only is my dad the wisest person I know, he is also the most caring person I know. My father has had an incredible impact on my life and on the lives of so many others. As the owner of PDQ Repair Services, my dad never saw the company as more than just him (as the tech) and my mom (as the bookkeeper). But because of his great leadership, compassionate heart, and logical mind he helped make PDQ the leading appliance servicer in Clark County with 9 technicians and 7 office staff.

In honor of my dad, I want to share six of the most valuable things my dad has taught me (as it relates to appliance repair.)

Protect Your Investment

No matter what the object, my dad taught me the importance of taking care of the things I own. Maybe it was because my dad saw how the electronics industry had changed over the years; from something only a few could afford to being so inexpensive, it was cheaper to replace than repair. Maybe it’s just good common sense. Whatever the reason, my dad saw the value of taking care of the things you own. That means washing the inside and outside of machines, regular oil changes in vehicles, and everything else in between. And if it’s not something I can do myself, I make sure to hire the right professionals for the job. In the end, maintenance is always cheaper than a repair bill (or buying a new one).

Always Be Prepared

I can still remember my dad getting so angry when we went through his toolbox and didn’t put his tools back. Or when we used a tool incorrectly and inadvertently damaged it in some way. The thing is, my dad is always prepared. Even in business, he pays attention to common problems and makes sure he has the parts on hand to fix the appliance the first time around.

Be One Time

This used to drive my dad crazy, and usually being late was my fault. Later in high school, I was reminded of my dad’s training from an early age when it was impressed on me the importance of being on time. “If you’re early, you’re on time. If you’re on time, your late.” Being on time is a matter of respect and it says a whole lot about you. That’s one of the reasons why my dad works diligently to provide service as quickly as possible, even in some cases, same-day service.

Don’t Try to Fit Square Pegs Into Round Holes

I am always one to save a few bucks here and there and try to DIY whatever I can. Unfortunately, when it comes to those expensive HE washing machines I had to concede that making my own laundry soap was not the way to go. One of the most common problems that require repair is using too much soap! It gets stuck to the back of the washing drum and unbalances the machine. While I may be the DIY queen, I also respect that there are some things you just can’t do it yourself.

Never Stop Learning

My dad was already reading. My dad was always learning something new. And my dad encouraged education from an early age. I’ve always had a love for school and it’s because of his encouragement. To this day, my dad continues to read and learn. He attends business conferences and sends his technicians to continuing education classes so that they can be the best technicians they can be.

Family is the Most Important

Above all else, my dad values family. My mom, my two brothers and my dad and I were a small family growing up. But my dad was always invested in us. He took time out of his busy schedule to always teach us, comfort us and be our mentor. In the same way, my dad invests in those who work for him.

My Dad and I (circa 1985)

When it comes to appliance repair, it’s important to hire a company you can trust. PDQ Repair is proud to be a family-owned business with over 50 years of combined experience. They pride themselves on offering unparalleled appliance service in Clark County. But don’t just take my word for it; check out their reviews, and give them a call today.

Quick Tips Before Calling for Service

Appliance repairs often strike at the most inopportune times. Here’s a few quick tips to check before calling PDQ Repair. If these don’t do the trick, PDQ Repair would be happy to service your appliance.

When a light goes out or a switch doesn’t work:

  • Check the Plug – While it may seem silly, this is one of the first things to check when an appliance is not working. Vibrating washers, animals and sometimes even small children can knock plugs out of the wall.
  • Check the Breaker – If the equipment is plugged in, the next place for you to look out would be the central home electrical box and see if the circuit breaker has tripped. If this happens, try resetting the circuit breaker.
  • Check the GFCI – If the circuit breaker hasn’t tripped, look for a GFCI (ground-fault circuit interrupter) which may be upstream from the troubled outlet has tripped. Simply push the reset button on the GFCI and you could be back in business.

See if the circuit breaker has tripped and try resetting the circuit breaker.

If your refrigerator isn’t cooling or conks out:

  • Check the Door and Seals – Many appliances have door locks which check to ensure the doors are properly closed. If the door of the appliance is open they will not operate. Check if the doors are closing properly and nothing is jamming the door.
  • Check the Coils – The coils are the black tube-and-wire grid that cools the fluid in the compressor. They are located by opening the grille at the bottom of the refrigerator or on the back of your fridge. A buildup of hair, dust and other debris can cause the compressor to overheat and trigger the overload switch.  Many home centers sell a coil cleaning brush that you can push into the coils, pull back and vacuum clean. 

Bonus: The clean coils will cool more efficiently and save you money on your utility bill!

Stove Burner won’t heat or ignite:

  • Clean the igniter – On your gas range, if the burner won’t light, try cleaning the igniter. Use a toothbrush to clean off food spills from the igniter. On an electronic ignition stove, it’s a little ceramic nub located either on the stovetop or under the ceramic seal strike plate. Also, be sure that the round ceramic seal strike plate is properly seated on the burner.
  • Check for a loose burner – On your electric range, your burner prongs may need a better electrical connection. You should be sure the burner is turned off and pull it out from its socket. Then plug it in again and wiggle it around. If it feels loose, remove the burner again and gently bend the burner prongs slightly outward for a tighter connection. Be very careful not to pry too much as you could end up pushing the whole socket out of its bracket.

On your gas range, if the burner won’t light, try cleaning the igniter. 

Oven won’t heat:

  • Check the clock and the timer setting – On some models, if you set the “time cook” function, the oven won’t turn on until the appointed time. Check to see if your digital display reads “hold,” “delay” or “time cook.” If it says any of these, then the timer is engaged. You’ll have to clear it first by pushing the “off” button. On ovens with dials, be sure the knob is turned to “manual.”

Check to see if your digital display reads “hold,” “delay” or “time cook.”

Noisy washing machine:

  • Check to see if it’s level – When a washing machine cabinet rocks, it makes a horrible racket during the spin cycle. To adjust the legs on your washing machine, using a level on the top of your washer, screw the front legs up or down until the cabinet is level. When both legs are solid on the floor, tighten each leg’s locking nut. In most washers, to adjust the rear legs, gently tilt the machine forward and gently lower it down. The movement will self-adjust the rear legs.
  • Check For Small Items – Washing machines, dryers, and dishwashers can make strange noises when small things such as coins and plastic get stuck. These items may even jam or cause your appliance to malfunction. Check if there are any such items inside the appliance creating the noise and remove them.
Specialist in uniform with tools and housewife washing machine

Dryer won’t dry:

  • Check the settings first – One way to avoid an embarrassing call is to make sure that your dryer is set to the proper settings for what you want to dry. Many service calls can be avoided by checking to see if the dryer is set to “fluff air”—a non-heat setting.
  • Check the Vents – Another common cause of poor drying is a clogged lint filter. Check the vents to see if they are plugged or if dust and dirt has settled on them and blocked them.
Clean the Lint Filter After Every Load

Dishes coming out dirty:

  • Clean the filter and float switch – When your dishwasher no longer gets your dishes clean, a food-filled filter is most often to blame. If it’s clogged, water can’t make it to the spray arms to clean the dishes in the top rack. Simply pull out the lower rack and remove the filter cover inside the dishwasher. (Check your owner’s manual if you can’t spot the filter.) Then use a wet vacuum to clean off the screen. While you’re there, slide the nearby float switch up and down. If it’s jammed, you won’t get any water. If the cover sticks, jiggle it up and down and clean it with water.

When your dishwasher no longer gets your dishes clean, a food-filled filter is most often to blame.

Problem not listed:

  • Check Your Manual – All appliance manuals have simple troubleshooting tips. Customers should check these appliance manuals for tips before calling for appliance repair. 
  • Check out our blog article for help finding your manual CLICK HERE

When all else fails:

  • If all these points stated above fail to yield any results, call us right away. PDQ Repair is your appliance repair specialists in the Portland OR, Vancouver, WA area. Our team of professional appliance repair technicians are fully trained.  We can offer you timely and professional service whether you are covered by warranty, or not. 

4 Easy Ways to Show Mom How Much You Appreciate Her

Help Mom out this year by giving her a gift that saves her time, money and stress. Here are four easy to do, simple tasks, that will keep the appliances in your home looking and operating like new, and show your mom how much you appreciate her.

Task One

Why not throw a load of laundry in the wash for your mom? And while you’re at it, take the opportunity to do some simple maintenance on the dryer. Carefully pull it out from the wall and vacuum up any dust balls behind it. When done, switch the laundry to the dryer, and wipe down the washing machine inside and out. Don’t forget about under the lid as well.

Task Two

The microwave is one of the most often used appliances in the home. Take a few minutes to warm up a mug hof hot water and vinegar in the microwave. The steam will help loosen cake-on stains and all you need to do is take a damp cloth to the inside to wipe it down.

Task Three

Have you looked in the refrigerator lately? Take 15 minutes out of your day to pick up inside. Remove any spoiled or rotten food and replace any burned out lights bulbs. Once done give each drawer, shelve and compartment a good soak in the sink while you wipe down the interior. Dry and replace the shelves and food once you’re done.

Task Four

Last, but not least, soak dirty oven racks in a garbage bag with a safe oven cleaning solvent. Use the same cleaner to scrub away grease and other spills from inside the oven. Once complete, put the clean oven racks back in and preheat the oven to cook Mom her favorite treat!

Our Mom’s deserve our best, because they give their best to us everyday. Everyone in the family, even the kids, can get behind these easy, and quick maintenance tips to show mom how much we appreciate her.

Don’t Forget

For appliance maintenance tips that can help your appliances stay clean and run efficiently all year round, subscribe to our blog feed.

5 Simple Home Appliance Maintenance Resolutions for the New Year

One of the biggest financial investments homeowners make in their home is their major appliances (refrigerator, washer, dryer, etcetera). This year, why not make some resolutions you can stick to that can help extend the life of your appliances and possibly reduce your energy bills? Here are 5 simple steps you can take right now.

Step 1: Dust the condenser coils on your refrigerator

Typically not on people’s list of things to do, but a step that can really help extend the life of your fridge and make it operate more efficiently. And it’s simple to do.  First, locate the coils on your fridge, either on the bottom or the back of the refrigerator. Remove the panel and then give them a good wipe down with a cloth or your vacuum.

Step 2: Inspect the hoses on my washing machine

Generally, the hoses on your washing machine should be replaced every three to five years. Eyeball the hoses from your washing machine to the wall and inspect them for any kinks, cracks or blisters, and if you see any, make sure to replace them right away. Many modern High Efficiency washers do not like Flood-Safe hoses. They can cause all kinds of operating issues with today’s modern machines. Conventional rubber hoses work best and if replaced every five years, they will almost never cause a flood.

Step 3: Check the outside dryer vent

If your clothes are taking forever to dry it could be because your home’s dryer vent has become obstructed with lint. Additionally, animals and small critters like the warm, dry pipe and may take up residence in the outside vent. In addition, dryer lint can build-up causing the exit to be blocked or certainly lower the duct’s ability to exhaust the moist warm air to outside. Be sure to check the outside vent at least twice a year and clean out any obstruction that is visible. Furthermore, you should have your vent professionally serviced every three to five years to help prevent vent fires, one of the most common causes of house fires according to many national fire departments.

Step 4: Wash or wipe down the gaskets on your dishwasher

Food particles and other gunk can fill the space around the door of your dishwasher causing the door seal to loosen over time. If it gets too bad, you may have to replace the entire dishwasher. To avoid this, just take a damp cloth and swipe it on around the gasket.

Step 5: Clean out your refrigerator

Are leftovers growing artistic looking balls of fuzz in your refrigerator? It may be time to take a look at the contents of your fridge. If you’re fridge is packed too full, there’s not enough room for airflow which means that your fridge won’t be able to cool your food properly. It also means extra work for your fridge which can translate to extra dollars on your energy bill. Take a few minutes to clean out any spoiled or expired food from your fridge. Not only will cleaning out your fridge make you feel good, but your fridge will thank you too!

All of these maintenance projects should be done at least once a year, if not more. They’re easy to do and can help extend the life of your appliances.

If your appliances need more than the basic maintenance, we’re here to help. Schedule an appointment with one of our appliance experts today.