Ask Us Anything
At PDQ Repair Services, we lead the industry in appliance repair in the Pacific Northwest. We’ve taken the time to answer some of your frequently asked questions.
If you don’t find the answer to your questions in the section below, please let us know. We want to be able to provide an answer for you.
In most cases, the answer is YES! Many common issues that cause appliances to fail can be repaired without a lot of time or money. And once repaired you will continue to get many more years of life out of your appliance. In addition, by repairing your appliance you will be helping the environment. Many common household appliances contain materials that are harmful to the environment.
Some businesses will try to sell you on a new appliance regardless of the level of repair needed. Don’t be fooled! An appliance that costs the same as what you paid for your machine 10 or so years ago is not similar in quality or durability. You may end up having to repair or junk the new machine rather quickly. Save time, money and aggravation by letting our qualified technicians diagnose and evaluate your appliance. Our trained technicians will give you an honest assessment of your unit and provide a professional opinion on if it’s in your best interest to repair or replace it.
And if you need another reason to consider repairing, consider this. Generally older appliances are more durable and longer lasting than the newer models on the market today. Modern models have some great features, but they do need more maintenance and repair than their older counterparts. It’s wise to get an estimate for repair before replacing.
Our office is open Monday to Friday 8am-5pm. We offer in-home service 8am and 5pm. After hours, your phone call will be routed to our after-hours phone service and we will return your call the next business day. You can also send us a message or schedule a service call via our website.
We understand how inconvenient it is when your appliance breaks. It is important to use that we have your appliance repaired as quickly as possible. In fact – it’s part of our name! We offer same day service when possible, especially when it comes to refrigeration. Call our office directly at 360-719-4810 to schedule an appointment at the first available time.
In your confirmation email, there is a link to reschedule or cancel your appointment. If you need assistance or have any concerns, please contact us directly at 360-719-4810.
We do not sell appliance parts.
We stand behind our work. All repairs, unless otherwise indicated on your invoice, are fully warranted by our company policy. Please note that we can’t warranty work based on someone else’s diagnosis.
We charge you one flat rate for the job itself. We never charge by the hour. Before we begin any work on your behalf, we will fully inspect and diagnose your appliance. Then our qualified technician will provide you with a written estimate of the recommended repairs.
Please note that if you decline the recommended repair, the service call fee is still collected. This covers the cost of the trip to your home, inspection, diagnosis and written estimate of recommended repairs. For more information regarding this policy, please see “Why do you charge a trip fee/service call fee?” below.
Unfortunately, the answer is no. There are usually multiple different reasons why an appliance may fail and they may even have the same symptoms. Without being able to diagnose the appliance in person, using our extensive knowledge, experience and equipment, all we can do is guess.
We prefer to give you the most accurate and honest answer possible regarding your appliance repair. In order to do that, we need to send out our qualified expert technician to diagnosis your appliance and provide an estimate. Beware of companies who provide quotes over the phone. Often times these low ball offers are given to get the technician in your home. Once the technician has diagnosed your appliance, you’ll be told that the repair is much higher and you’re on the hook for the repair.
At PDQ Repair Services, we strive to provide the best service every time we are called to do so. A trip free, or service call fee, covers the transportation, inspection and diagnostic cost to have a qualified, trained technician come to your home.
Please be advised that other businesses may “waive” the trip charge if you continue with the repair. Don’t be fooled by this dishonest business practice! The truth is that they do charge you! It is often included in their inflated labor fees. We charge honest, upfront and competitive rates that are consistent with the high level of technical experience you’ll receive. We do not have any hidden fees.
The receipt or proof of purchase, is a requirement from the manufacturer. We collect a valid copy of the proof of purchase so that the manufacturer will pay for the service we provide. In the event that the manufacturer refuses payment, or you do not have a valid proof of purchase, you are responsible for the the bill.
Credit card receipts are generally not valid as proof of purchase as the retailer does not provide the credit card company with enough detailed information about what you are buying. There are exceptions to this rule so if you have questions, please contact us directly.
If you received the appliance as a gift or prize, you will need to call the manufacturer’s customer service number and let them know.
When we take your request for service, we ask for certain information that will help us determine what parts may be necessary for your repair. Our technicians are highly trained and experienced in many common appliance issues. So we make sure that our parts are stocked with commonly used parts for your appliance.
It’s impossible to know exactly what is needed to perform a repair without looking at the appliance personally. If we need to order a part and return for service, another trip charge is not applied for the return visit.
We make every attempt to order the part and get back to you as quickly as possible. In most cases, it takes a couple of days for a part to arrive. We will let you know an estimate of when the part will arrive and schedule a return visit to complete the repair. You can also track your repair by clicking here.
No, we only perform in-home service and repair.
No. Payments are due at the time of service. We accept check, credit card and cash (our technicians do not carry change). We are also able to accept credit card payments over the phone.
We charge honest, upfront and competitive rates that are consistent with the high level of technical experience you’ll receive. Don’t be fooled by this advertising gimmick! Companies that claim to “waive the service call fee” are trying to make you believe that you are getting a cheaper price. These businesses are typically charging a higher repair cost to recover the service charge they are “not charging you.”
Unfortunately, this is becoming a more and more common practice. The truth is that anyone with a tool bag and a station wagon can put up a website and begin doing appliance repairs. No license is required in Oregon or Washington. But that doesn’t mean they know what they’re doing. Our technicians are highly trained and receive on-going training to stay at the top of our industry. The service call fee covers not only their on-going training, but also the well-trained support staff in the office and more.
While our brand is not the cheapest out there, we are by no means the most expensive. What sets us apart is our commitment to excellence. It places our service above industry standards and supports the saying “you get what you pay for.”
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|Monday - Friday||8:00 AM — 5:00 PM|
|Saturday - Sunday||Closed|