ASK US ANYTHING
At PDQ Repair Services, we’ve take the time to answer some of your frequently asked questions. Please reach out to us if a question or concern you have it not addressed in the sections below, please use the contact us form at the end of this page or call us directly at 360-719-4810.
About Scheduling Service
What’s your earliest/latest appointment?
Our office is open Monday to Friday 8am-5pm. We offer in-home service 8am and 5pm. After hours, your phone call will be routed to our after-hours phone service where you can leave a message. We will return your call the next business day. You can also send us a message or schedule a service call via our website by clicking the “contact us” link above.
Do you offer weekend or evening service?
We understand how inconvenient it is when your appliance breaks. It is important to use that we have your appliance repaired as quickly as possible. In fact – it’s part of our name! We do not offer weekend or evening service at this time. We will work hard to work around your schedule and get you the first available appointment. Call our office directly at 360-719-4810 to schedule an appointment.
Can you provide an estimate over the phone?
Unfortunately, the answer is no. There are usually multiple different reasons why an appliance may fail and they may even have the same symptoms. It’s impossible to know exactly what is needed to perform a repair without looking at the appliance personally. Without being able to diagnose the appliance in person, using our extensive knowledge, experience and equipment, all we can do is guess.
What if I need to cancel or reschedule?
In your confirmation email, there is a link to reschedule or cancel your appointment. You can also contact us directly at 360-719-4810 or vial email at email@example.com.
About Repair Service
Is my appliance worth repairing?
In most cases, the answer is YES! Many common issues that cause appliances to fail can be repaired without a lot of time or money. Some businesses will try to sell you on a new appliance regardless of the level of repair needed. Don’t be fooled! An appliance that costs the same as what you paid for your machine 10 or so years ago is not similar in quality or durability. You may end up having to repair or junk the new machine rather quickly. Save time, money and aggravation by letting our qualified technicians diagnose and evaluate your appliance. Our trained technicians will give you an honest assessment of your unit and provide a professional opinion on if it’s in your best interest to repair or replace it.
How much will it cost to repair my appliance?
We charge you one flat rate for the job itself. We never charge by the hour. Before we begin any work on your behalf, we will fully inspect and diagnose your appliance. Then our qualified technician will provide you with a written estimate of the recommended repairs.
Please note that if you decline the recommended repair, the service call fee is still collected. This covers the cost of the trip to your home, inspection, diagnosis and written estimate of recommended repairs. For more information regarding this policy, please see “Why do you charge a diagnostic/service call fee?” below.
What if you need to order parts?
When we take your request for service, we ask for certain information that will help us determine what parts may be necessary for your repair. Our technicians are highly trained and experienced in many common appliance issues. So we make sure that our trucks are stocked with commonly used parts for your appliance.
It’s impossible to know exactly what is needed to perform a repair without looking at the appliance personally. If we need to order a part and return for service, another trip charge is not applied for the return visit.
Why do you charge a diagnostic/service fee?
At PDQ Repair Services, we strive to provide the best service every time we are called to do so. A trip free, or service call fee, covers the transportation, inspection and diagnostic cost to have a qualified, trained technician come to your home.
Please be advised that other businesses may “waive” the trip charge if you continue with the repair. Don’t be fooled by this dishonest business practice! The truth is that they do charge you! It is often included in their inflated labor fees. We charge honest, upfront and competitive rates that are consistent with the high level of technical experience you’ll receive. We do not have any hidden fees.
If you order a part, how long will it take?
We make every attempt to order the part and get back to you as quickly as possible. In most cases, it takes a couple of days for a part to arrive. We will let you know an estimate of when the part will arrive and schedule a return visit to complete the repair.
We are continuing to experience backorders on select parts due to the disruption in the supply chain from COVID-19. We appreciate your understanding and kindness toward our employees in instances where this occurs.
Do you deduct the service fee from the repair?
We charge honest, upfront and competitive rates that are consistent with the high level of technical experience you’ll receive. Don’t be fooled by companies that claim to “waive the service call fee”. This is an advertising gimmick designed to make you believe that you are getting a cheaper price. These businesses are typically charging a higher repair cost to recover the service charge they are “not charging you.” The service fee is only charged in the event you decide not to proceed with the repair for any reason. It is not charged in addition to the estimate that you are provided at the time of service.
Do you sell parts?
We do not sell appliance parts.
Do you warranty your service?
We stand behind our work. All repairs, unless otherwise indicated on your invoice, are fully warranted by our company policy. Please note that we can’t warranty work based on someone else’s diagnosis.
Can you bill me?
No. Payments are due at the time of service. We accept check, credit card and cash (our technicians do not carry change). We are also able to accept credit card payments over the phone.
Does PDQ sell, buy or trade appliances?
No, we only perform in-home service and repair.
Why do I need a receipt for warranty service?
The receipt or proof of purchase, is a requirement from the manufacturer. We collect a valid copy of the proof of purchase so that the manufacturer will pay for the service we provide. In the event that the manufacturer refuses payment, or you do not have a valid proof of purchase, you are responsible for the the bill.
Credit card receipts are generally not valid as proof of purchase as the retailer does not provide the credit card company with enough detailed information about what you are buying. There are exceptions to this rule so if you have questions, please contact us directly.
If you received the appliance as a gift or prize, you will need to call the manufacturer’s customer service number and let them know