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Frequently Asked Questions

Answers to commonly asked questions. If your question isn’t found here, please visit our FAQ page for more questions and answers.

In most cases, the answer is YES! Many common issues that cause appliances to fail can be repaired without a lot of time or money. And once repaired you will continue to get many more years of life out of your appliance. In addition, by repairing your appliance you will be helping the environment. Many common household appliances contain materials that are harmful to the environment. 

Some businesses will try to sell you on a new appliance regardless of the level of repair needed. Don’t be fooled! An appliance that costs the same as what you paid for your machine 10 or so years ago is not similar in quality or durability. You may end up having to repair or junk the new machine rather quickly. Save time, money and aggravation by letting our qualified technicians diagnose and evaluate your appliance. Our trained technicians will give you an honest assessment of your unit and provide a professional opinion on if it’s in your best interest to repair or replace it.

And if you need another reason to consider repairing, consider this. Generally older appliances are more durable and longer lasting than the newer models on the market today. Modern models have some great features, but they do need more maintenance and repair than their older counterparts. It’s wise to get an estimate for repair before replacing. 

Our office is open Monday to Friday 8am-5pm. We offer in-home service 8am and 5pm. After hours, your phone call will be routed to our after-hours phone service and we will return your call the next business day. You can also send us a message or schedule a service call via our website.

We understand how inconvenient it is when your appliance breaks. It is important to use that we have your appliance repaired as quickly as possible. In fact – it’s part of our name! We offer same day service when possible, especially when it comes to refrigeration. Call our office directly at 360-719-4810 to schedule an appointment at the first available time.

In your confirmation email, there is a link to reschedule or cancel your appointment. If you need assistance or have any concerns, please contact us directly at 360-719-4810.

We do not sell appliance parts.

We stand behind our work. All repairs, unless otherwise indicated on your invoice, are fully warranted by our company policy. Please note that we can’t warranty work based on someone else’s diagnosis.

We charge you one flat rate for the job itself. We never charge by the hour. Before we begin any work on your behalf, we will fully inspect and diagnose your appliance. Then our qualified technician will provide you with a written estimate of the recommended repairs.

Please note that if you decline the recommended repair, the service call fee is still collected. This covers the cost of the trip to your home, inspection, diagnosis and written estimate of recommended repairs. For more information regarding this policy, please see “Why do you charge a trip fee/service call fee?” below. 

Unfortunately, the answer is no. There are usually multiple different reasons why an appliance may fail and they may even have the same symptoms. Without being able to diagnose the appliance in person, using our extensive knowledge, experience and equipment, all we can do is guess.

We prefer to give you the most accurate and honest answer possible regarding your appliance repair. In order to do that, we need to send out our qualified expert technician to diagnosis your appliance and provide an estimate. Beware of companies who provide quotes over the phone. Often times these low ball offers are given to get the technician in your home. Once the technician has diagnosed your appliance, you’ll be told that the repair is much higher and you’re on the hook for the repair.

At PDQ Repair Services, we strive to provide the best service every time we are called to do so. A trip free, or service call fee, covers the transportation, inspection and diagnostic cost to have a qualified, trained technician come to your home.

Please be advised that other businesses may “waive” the trip charge if you continue with the repair. Don’t be fooled by this dishonest business practice! The truth is that they do charge you! It is often included in their inflated labor fees. We charge honest, upfront and competitive rates that are consistent with the high level of technical experience you’ll receive. We do not have any hidden fees.

The receipt or proof of purchase, is a requirement from the manufacturer. We collect a valid copy of the proof of purchase so that the manufacturer will pay for the service we provide. In the event that the manufacturer refuses payment, or you do not have a valid proof of purchase, you are responsible for the the bill.

Credit card receipts are generally not valid as proof of purchase as the retailer does not provide the credit card company with enough detailed information about what you are buying. There are exceptions to this rule so if you have questions, please contact us directly.

If you received the appliance as a gift or prize, you will need to call the manufacturer’s customer service number and let them know.